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“Voice of the customer” applications — parsing, interpreting, and responding to customer input — are particularly promising.
It doesn’t involve email.
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How Juniper Networks tests and integrates the most valuable new approaches
John Boudreau and Steven Rice
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Robin Abrahams and Boris Groysberg
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A roundup of Harvard Business Review’s most popular ideas and advice.
Resources, practical advice, and personal stories to lift you up and move you forward.
Career and life advice for young professionals.